FAQ Page
Why does your company have an "ADD ON" system in place? What does that even mean?
All companies actually have this system. Although they do NOT mention it on their websites. We feel that this ends up with a client feeling confused once the initial bill comes in. You will see a break down of charges on your bill/work sheet order usually and there are separate charges for different things like: The size of the room, each separate room, mold sanitizing, windows, and many other things depending on what the company prefers or deems necessary to charge for. Klarity just prefers to disclose this information ahead of time so you do not end up feeling confused with our charges.
I really need to reschedule my cleaning. How would I do that?
Absolutely! We will reschedule if our clients need it. All you have to do is contact Karina (520-789-0404) or Kristina (520-940-5136). We will make sure our team knows your new scheduled cleaning date. If you are unable to call for any reason - Email us at klaritycleaningservices@gmail.com with the subject "RESCHEDULE" and someone will contact you ASAP.
I am disappointed at the quality of cleaning I received. What happens now?
We do not ever want to disappoint anyone or provide low quality work. If you find that something on your work order sheet/contract is not right, do not hesitate to contact Karina at (520-789-0404) or Kristina (520-940-5136). We will come out to the site the next day and reclean it for you. Our goal is to make sure your contract is completely fulfilled.
Does your company do any "Bundle Services"?
We do have "packages" that we can provide. Please feel free to contact us directly at klaritycleaningservices@gmail.com and inquire about a package deal, today!
I need to cancel my cleaning. How do I do that?
Easy! Contact Karina (520-789-0404) or Kristina (520-940-5136) and let us know. We can either cancel or reschedule for a later time.
I really enjoyed the job and customer service Klarity provided for me. May I tip my cleaner?
Of course and we certainly appreciate it! Tips are never expected from any client but it is a welcomed gesture. If you choose to do so, please provide your cleaner directly with the tip at the time of service. Tips are not added to a work order sheet/contract.
I live in a gated community and have an alarm system. How do we move forward?
Simple! Just provide Klarity with the steps and codes to open and/or disarm your system so we can do our job. We will make sure all windows, doors, and systems are locked and rearmed at the time of our departure.
I do not see my question here. Can I talk to someone from Klarity to clarify my concerns?
Again, just contact Karina (520-789-0404) or Kristina (520-940-5136) and ask away! We will be happy to answer all questions and concerns as we are dedicated to providing excellent customer service. As mentioned on our What To Expect page, we do not want any miscommunications as it can cause complications for our team, and most importantly, you the client.
As always, thank you so much for choosing Klarity Cleaning Services!